Get effective control of case handling and subsidy administration with automated case access and unified case handling. TAS provides the foundation for a good overview and effective employees. In addition, leadership receive relevant management tools that allow for meaningful analysis. Together the results offer a better service for citizens.

TAS is a standard system for case management and economical control, that we can configure for institution-specific solutions and to suit case processes of every type. The system is developed on a background of experience and knowledge gained through a long-term relation with the public sector. It is used by a number of public customers within central administration to ensure good business practice and the effective case handling of subsidy administration.

TAS supports case processes through the inbuilt set of rules that take the process through the entire case flow. The rule and workflow engine handles all elements in the case process, for example security, economic dispositions, reporting/statistics/business intelligence, automated case flows, the receiving and handling of letters and post, along with record writing. The TAS system can conduct processes that post in economy, write a letter and register the activity in a case file.
 
The system makes it possible for our customers to automate case management after their needs and decide at which level the business rules should be implemented.

User interfaces

TAS services a range of different types of user, who can access the system in different ways:

Customer/user portal: Customers and other external users are provided normal access to the information and services relevant to them via the customer portal. This gives the possibility for total self-service and digital communication between applicant and organisation.

Employee portal: The company’s employees access TAS via a Windows based client, where, through a security module, it is possible to set up individual access and rights for each user. It is also possible to gather users in groups with different roles, which gives less administration and a better overview. Normally, the case handler has access to the part of TAS that is relevant to their specific case handling.

Administration

Super users often have access to a more complex part of the system, for example to administration tools that are used to set up rules and set controls for security.

Service components (services)

The TAS system is built up of the following modules, which are part of the standard solution:
 
Rule and workflow engine: The rule and workflow engine is the core of TAS. In here are all the work process descriptions that lead the user through the case flow from start to finish. The rule and workflow engine is built so that the events that the user can choose between can contain various aspects, for example, economical consequences, approvals, reminders letter/documents and logging.

Administration tools: The administration tools contain the security module that controls data access for all users and roles. We also use it to set up agreements, the delegation of agreements, rule sets (job flow descriptions), authorisations (economical frames) Account plans, everything to do with security, letters and their physical place in the gathered IT architecture. It is also here that the input of route register information, branch codes and account numbers are found.

Web access with electronic forms: TAS can receive data from electronic forms, where, for example, applicants seek a grant via the Internet by completing and sending electronic application forms.

Business intelligence: In this module all the reporting functions gathered and grouped by statistics, case, and accounting – including funds management, cash flow management, and the balancing of accounts between TAS and the accounting system, business intelligence, report generation ad the users’ self-defined reports.

Integration with the economy system: This is where the attachments containing economical transactions are generated which are sent to the local economy system. It is also here that receipts from the local systems are received.

Import/export: The module controls the reading of data from data suppliers where the integration between systems is not possible. The export mode gives the possibility of pulling out data from TAS in a large number of formats so that external demands can be settled – for example from national archives and tax.

Economy and accounts: This module is TAS’s economy system. It is built so that users in business offices do not have to have an accounting background to be able to set up and approve economical transactions on cases.

Control and random testing: This service supports that a controller or random tester can build a number of populations that are based on random, risk-based or manual exceptions.

If you want to hear more about TAS contact us on info.dk@formpipe.com.