Formpipe works with both partner and customer support. In most cases, our customers are linked to a partner and therefore have this partner as their primary source of support.
Below, you can see the contact details of the support departments for the products we supply.
Netmaker Bankgiro Link
Phone: +46 8 555 290 80 (Weekdays 09:00-16:00)
Lasernet (also for Lasernet for Microsoft Dynamics AX 2012 Connector customers and partners)
Phone Europe: +45 43 66 02 10 (Weekdays: 09:00-16:30, Friday 9:00-16:00)
Phone US: +1 714 389 9031
Please visit our knowledge base for more product information - you may find what you are looking for through our extensive FAQ for both Lasernet and the Lasernet Connector for Microsoft Dynamics AX 2012.
Additional information for the Lasernet Connector for Microsoft Dynamics AX 2012:
Formpipe develops the Lasernet Connector for Microsoft Dynamics AX 2012 in adherence to the practices and principles outlined in the Statement of Direction for Microsoft Dynamics issued by Microsoft.
You are also welcome to see our Service Level Agreement for the Lasernet Connector for Microsoft Dynamics AX 2012, and check out our Product Life Cycle Overview.
Please contact us if you have any further questions.
Platina, W3D3, Long-Term Archive, IM, ÄHS, TM & Lemoon
Phone: +46 8 5000 72 25 (Weekdays 09:00-16:00)
Contentworker, Email Filing, OpenText & DocsCorp
Phone:+46 8 514 939 80 (Weekdays 09:00-17:00)
The Pipe – Formpipe Communications Portal
The Pipe is a Formpipe portal for support and product communications. This portal is a simple and effective tool for reporting of support issues where also release documentation, hot fixes, knowledgebase, and FAQ is to be found.
Support requests are easily created and monitored by you as a partner or customer with support contract with Formpipe Software for the products Platina and w3D3.