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Sweden
Headquarters, Stockholm
Formpipe Software AB
Sveavägen 168, Stockholm
Box 231 31, 104 35 Stockholm
SE - Sverige
Tel: +46 8 555 290 60
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Linköping
Gasverksgränd 2, 582 22 Linköping
Tel: +468-500 072 25
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Denmark
Lautrupvang 1
2750 Ballerup
Tel: +45 3325 6555
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More contant info for the Danish office?
France
Formpipe Software France
19 B boulevard Lacombe
81000 Albi
Tel: +33 9 83 66 09 09
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Germany
c/o Andersen Partner Business Centre
Alsterarkaden 13, 2. OG
20354 Hamburg
Tel: +49 40 31 99 34 32
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The Netherlands
Stationsplein 105
5211 BM ‘s-Hertogenbosch
Tel: +31 73 704 0318
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USA
Formpipe, inc.
1200 US Highway 22 E Suite 2000
Bridgewater, NJ 08807
Tel : +1 908 399 7828
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UK, Cambridge
2 Burlington Park
Station Road, Foxton
Cambridge - CB22 6SA
Tel: +44 1223 872747
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UK, Nottingham
Unit 1, Isaac Newton Centre
Nottingham Science Park
Nottingham – NG7 2RH
Tel: +44 115 924 8475
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Established in 1949 in Oslo, Ræder is one of the most respected midsized commercial law firms in Norway. Specialising in a range of trade-related law, the firm employs 95 lawyers and support staff, and boasts an international presence; representing foreign clients in Norway and Norwegian clients abroad.
Lightweight Software as a Service platform: fast implementation with innovation on tap.
A competitive edge, offering clients the ability to co-author, and independently access and amend their documents.
Quick and easy to find content and an estimated 75 per cent reduction in the time spent searching for documents.
As part of a review into the firm’s IT infrastructure, Ræder identified shortfalls in its Document Management System (DMS) that had been in place for over a decade. It was clear the system was excessively complex, which was leading many lawyers to revert to Outlook email folders to manage and store documents, which risked compliance and posed a security risk.
This Outlook centric approach also presented issues relating to productivity, as an estimated 3 hours per week, per fee-earning member of staff, were wasted locating documents. Ræder’s Chief Financial Officer, Trine Bagstevold, comments: “As part of our move to Microsoft Office 365 we reviewed our DMS to establish the value it added. It was clear the DMS was cumbersome and complex for users to navigate and operate. This was frustrating for users but it represented a real barrier to optimum productivity, customer service and ultimately to profit too.”
As far as protecting business continuity, should an employee leave the business, knowledge transfer would also be problematic if a predominance of client matter was stored on an individual’s Outlook.
The fourth and final problem identified in the old DMS was the way it inhibited collaborative working practices. Trine explains: “Being able to co-author documents safely and easily, access documents independently, and work in true partnership with the firm was something more clients were beginning to expect. The existing DMS couldn’t facilitate this. We needed to provide visibility, control, and collaboration with clients. We needed a new DMS.”
Two focus groups (one management, one system users) were created as part of the firm’s planned migration to Microsoft Office 365. The groups established that the new DMS would need to meet key criteria relating to:
The initial shortlist was made up of five vendors. One was dismissed due to its small size. Two, including Formpipe’s Contentworker, were SharePoint based. The remaining systems were only available on-premise, which went against Ræder’s vision for a future proof, scalable solution that would be quick to install and offer innovation on tap.
After extensive research, demonstrations and trials of each solution, Ræder selected Contentworker by Formpipe. Trine comments: “Contentworker was selected unanimously as we felt it performed better than any other DMS on our shortlist against key criteria. It was very easy to use yet feature-rich. This combination made us confident in the software’s ability to drive efficiencies within the firm and free-up users’ time to concentrate on fee-earning tasks.”
“Contentworker is available hosted in a private cloud environment, which means we could benefit from fast implementation, immediate access to new version releases and incredibly secure storage for our three million documents in European data centres.”
The firm spent six months researching the market and another six months trialling systems before migrating its entire workforce across to Microsoft Office 365 in March 2018. Contentworker was live and delivering rich matter-centric workspaces, tailored to Ræder’s needs, within days.
The DMS has only been in use for a short time but is already supporting Ræder to increase productivity; facilitate collaboration in a safe, secure, and userfriendly portal; and champion compliance adherence.
Contentworker is providing users with the ability to quickly and easily save and retrieve documents. Instead of 3 hours per week, per fee earner, the firm now estimates users will reduce the time spent searching for documents by up to 75 per cent.
Contentworker is also allowing multiple users to coauthor a document simultaneously and access matter independently, on any device, from any location. As such, the system is helping Ræder redefine its offering; not just by introducing more efficient workflows that save time, but by giving clients a new sense of control and ownership over their matter.
Trine explains: “Contentworker is adding a great deal of value to clients and internal users. Commercially, we believe it is giving Ræder a new USP to take to market: all firms can offer great knowledge, but not all firms can offer this kind of service to go with it.”
The simple-touse, familiar interface has minimised staff training. The system’s integration capabilities are also delivering benefits to Ræder, with the clients and matters automatically synchronised into the DMS from third-party systems. This will play an important role in future, as Ræder hopes to introduce time management systems that will be fed by Contentworker, to help automate accurate client billing processes.
Trine concludes: “Thanks to Contentworker, Ræder is now in a much stronger place to continue to set the standard for commercial law practice in Norway and beyond, today and tomorrow.”
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