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Support
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Sweden
Headquarters, Stockholm
Formpipe Software AB
Sveavägen 168, Stockholm
Box 231 31, 104 35 Stockholm
SE – Sverige
Tel: +46 8 555 290 60
Email
Linköping
Gasverksgränd 2, 582 22 Linköping
Tel: +46 8 500 072 25
Email
Västerås
Metallverksgatan 6, 721 30 Västerås
Örebro
Engelbrektsgatan 6, 702 12 Örebro
Denmark
Lautrupvang 1
2750 Ballerup
Tel: +45 3325 6555
Email
Germany
Formpipe Lasernet GmbH
THE SQUAIRE 12
Am Flughafen
60549 Frankfurt am Main
Email
UK, Cambridge
First Floor, Block A, Harston Mill,
Cambridge – CB22 7GG
Tel: +44 1223 872747
Email
UK, Nottingham
Unit 1, Isaac Newton Centre
Nottingham Science Park
Nottingham – NG7 2RH
Tel: +44 115 924 8475
Email
USA
Formpipe, inc.
1200 US Highway 22 E Suite 2000
Bridgewater, NJ 08807
Tel : +1 908 200 7937
Email
Since being founded in the 1970s, Kneppelhout & Korthals has become a top 30 Dutch law firm and continues to be one of the fastest-growing in the Netherlands. Based in Rotterdam, it has a 30 per cent non-domestic turnover and the in-house capability to do business in 14 different languages. The firm is currently focused on transforming from knowledge provider to service provider, whilst remaining dedicated to its core values of: commitment; pre-empting issues; respect; effectiveness; and transparency.
With Contentworker in place, Kneppelhout & Korthals saves both time and money.
With its matter-centric set-up and based on proved technology, Contentworker perfectly matched what the firm wanted out of a DMS.
Contentworker facilitates easier, more enjoyable and more productive working practices.
In-line with the firm’s mission to be more client-oriented, it reviewed its methods of managing matter related content and identified shortfalls. This presented several issues for the firm in relation to:
Kneppelhout & Korthals’ managing partner, Olaf van Haperen, said: “Strategically, the need to move to a more joined-up approach to managing client documentation was clear. All of the firm’s databases and systems operated in isolation, posing a risk to future business success. Operationally, document management via Outlook was limited. It took excessive time to locate documentation, the workspace was very inefficient, and it needed to change.”
To deliver on this new openness and champion transparency, productivity, compliance and effective working practices, Kneppelhout & Korthals needed a new document management system (DMS). The aim was to be fully transparent with clients, to have no boundaries and provide the ability to look into systems and see everything that concerns their clients’ businesses.
With over 20 years of delivering DMS solutions to the Legal market worldwide, Contentworker by Formpipe was one of the systems examined following Kneppelhout & Korthals’ review. Its proven intuitive technology, which is fully accessible on remote devices, and matter-centric set-up perfectly matched the firm’s plans to encourage staff to move to a matter management approach, without the need for excessive training.
Commenting on the selection process, Olaf van Haperen said: “Contentworker is built on tried and tested technology, which was a big selling point for us. No-one wants unproven technology with so much at stake. The matter-centric workspace was also a key selling point. Contentworker was chosen unanimously by our workers, as they loved the focus on the matter at hand, and not being side-tracked by emails dropping in all the time.”
The system’s attributes also helped Kneppelhout & Korthals deliver on its vision of a more streamlined Microsoft landscape, something of strategic importance for the firm that now benefits from the ability to house each and every new contact, new matter, and new client within its Microsoft 365 CRM platform. This integration and automatic sharing of data between systems is creating better connected working practices, driving efficiency and productivity, and making tasks both easier and more enjoyable for users.
With multiple non-domestic clients, requiring in depth discovery requests, the previous method of conducting these vital due diligence based assessments meant trawling back through years’ worth of files and records housed within a cumbersome, inboxed system. This process could take hours or even days to locate all the required files and documents, with the time spent classed as ‘non-billable’ and thus posing a risk to optimum performance and profitability. With Contentworker in place, Kneppelhout & Korthals can access what they need in an instant – safeguarding compliance and saving time and money in the process.
Summarising his thoughts on the implementation, Olaf van Harperen, concludes: “It used to be that systems and databases couldn’t talk to one another. Now we can find matter-related documents instantly. Contentworker has transformed our lawyers from inbox-managers to client-focused and efficient legal service providers. The first step in any such transformation is implementing a fit for purpose document management system and I have full confidence that that’s what we’ve achieved thanks to Contentworker.”
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