Efficiency towards a digital society with the citizen in focus
The journey with the city of Malmö and Formpipe started back in 2011 when Formpipe won a procurement contract for a document and case management system with their product, Platina. The collaboration has been progressing smoothly, and in June 2022, a new exclusive agreement was signed regarding the management and further development of Platina and its associated modules. This agreement signifies an even closer partnership between the parties and a shared agenda for at least another 10 years, with the possibility of extension under the new contract period.
Photo: Bojana Lukac
An unbroken digital case chain
The County Administrative Boards are 21 independent authorities, one for each county, with responsibility for permits and supervision. In total, the organizations have over 6,500 employees. Every day, thousands of cases come in to the County Administrative Boards, which places great demands on streamlined processes and smooth flows.
A couple of years ago, the County Administrative Boards were commissioned by the Government to increase the level of service to both citizens and companies. At the same time, there were demands for all case management processes to be streamlined. It was important to find a partner who could help automate large parts of the administrative work.
Future digitalization plans
In connection with Formpipe taking over the management and further development of Platina at Malmö City, they hope that communication will become easier and faster as the new model involves direct work with Formpipe without a delivery partner.
- Communication takes place directly with the supplier, who has support, management, development, and the core product. We hope for more progress in our activities. There are very high expectations for a partner if they are to represent us in the dialogue regarding issues and development, concludes Ingegerd Svensson, Section Chief for Management and Support at Malmö City.
The City of Malmö also looks forward to obtaining more or better features that enable Platina to be used for processing, registration, monitoring, searching, etc., for more types of cases. Of course, the focus remains on working towards achieving the goal of an unbroken digital case chain.
Photo: Apelöga / Erika Weiland
Malmö - Diversity, Meetings, and Opportunities
The City of Malmö is Sweden's fastest-growing city, with over 350,000 residents and 180 different nationalities. The city features old cobblestone streets and buildings with landmarks such as the twisted tower "Turning Torso," the well-known cold bathhouse, and St. Petri Church. The largest employers in the city include Malmö City, Region Skåne, and Malmö University.
Facts
Area: 335 km²
Population: 362 133 (2023)
Number of employees at the City of Malmö: Ca: 28 500
Chair of the Municipal Council: Carina Nilsson
Number of members in the Municipal Council: 61
Vision: Malmö is a city with determination, courage, and human warmth. An open, welcoming, and safe city. It's easy to feel at home here.
Photo: Werner Nystrand
(We strive to present accurate information but cannot guarantee that all details are current.)
