Solution Management by Formpipe is your way in too us as a supplier. Where you’ll get higher priority for your support and at the same time a proactive management for your system. We will make sure to drive the usage forward so that your investment provides as much value as possible meanwhile it meets your needs and demands.
A dedicated solution manager
You’ll have a primary contact that can help you with questions and ensure that your support tickets end up at the right place and being prioritized.
Product support and customizations
Through a management agreement your entire system, including adjustments, are covered in our support commitment.
United planning, now and for the future
Our unique knowledge of product development, customizations and your needs means that we know your solution. In other words, a high return of investment.
Right man on the right place
It’s often challenging for a system manager to be the link between the supplier and the own business. With Solution Management by Formpipe there’s an intended manager with overall competence about your system and solution. Solution Management by Formpipe means that we set aside the right resources for your problems and facilitate the work for you.
A friend on the inside
Through a Solution Manager you’ll have someone that goes through your requests daily. The contact person is a part of the internal customer team and holds regular reconciliations with you, together with technicians if necessary, where clear documentation is created for you as a customer.
If you have questions about ongoing matters, the solution manager is only a call or mail away during working hours and you’ll get a fast respond. Solution Management by Formpipe meets your needs and what’s most favorable in all situations.
What is Solution Management by Formpipe?
A management subscription is a service where you get access to a dedicated solution manager and a proactive dialogue with us a system supplier where we can help you with annual planning as well as support, management, and development of your system use.