When heavy machinery is sold, customers expect to receive it quickly and in full working order. But in some industries, even moving the machine offsite can be a bureaucratic challenge. One example is the requirement for trailers to carry valid vehicle licence plates before transportation. Traditionally, arranging these licences was an entirely manual process, involving multiple authorities and lengthy follow-up.
Every new sale triggered a series of manual steps: employees gathered machine data, liaised with external transport offices, and tracked responses - often across several days. The risk of delays and errors was high, and every delay meant a dissatisfied customer waiting longer for their purchase.
With Lasernet in place, the entire process is digitised. As soon as a machine sale is confirmed, Lasernet packages the required data and sends it automatically to the transport office. Replies are monitored too: after three days, Lasernet reads the response, extracts the metadata, and notifies the relevant teams that the licence plate is ready. The ERP system is updated automatically, closing the loop.
This is a prime example of Lasernet acting as the glue between systems and stakeholders. By automating what was once a frustrating administrative hurdle, businesses can accelerate delivery schedules and provide a smoother, more reliable customer experience.
Want to see what Lasernet can do? Fill out the form below to learn more or book a demo. Additionally, you can explore our ERP integrations and see how automation helps organisations accelerate delivery and reduce administrative overheads with Lasernet.