Customer-facing documents such as invoices, delivery notes and remittance slips are more than just transactional paperwork, they are part of the customer experience. For many organisations, these outputs are often the most frequent communication touchpoints with customers. Yet too often, the tools built into ERP systems restrict formatting, require technical skills for every change, and result in bland, inconsistent outputs that undermine the brand.
Most ERP-native reporting tools provided only basic layouts and limited styling. That meant invoices lacked brand identity, delivery notes looked inconsistent, and remittance slips didn’t reflect the professional standards customers expected. Even small adjustments - such as updating a logo, rephrasing terms, or adding new fields - required programming knowledge or external development support. This created a cycle of delays and additional costs, where marketing and customer service teams were left waiting for IT or third parties to implement even the simplest change.
Lasernet puts control back in the hands of the business by providing a governed, visual design environment for document creation and maintenance. With flexible templates, teams can embed logos, apply brand colours and typography, and tailor layouts without compromising compliance. At the same time, rules can be applied to output documents in multiple formats such as PDF, XML, or EDI, depending on customer requirements. This ensures that while brand consistency is maintained, operational needs are also met with precision and scalability.
Instead of being an afterthought, customer-facing documents become a brand asset. With Lasernet, businesses no longer have to compromise between compliance and creativity. The result is a professional, consistent, and flexible set of documents that both meets customer requirements and reinforces the organisation’s identity at every touchpoint.
Want to see what Lasernet can do for you? Fill out the form below to learn more or book a demo. Additionally, you can explore our manufacturing solution page or find out more about this use case in a real-world customer environment through our Comline Auto Parts case study.