Lasernet Use Cases

Tracking Customer Emails with Read Receipts

Written by Formpipe | 30 September 2025

Knowing whether important documents reach their destination is critical. Invoices, reports, and compliance statements lose value if they are never opened - yet most ERP-native tools offer little visibility into what happens after sending.

The Challenge: Blind Spots in Email Delivery

Organisations often send high-value documents without knowing if they arrive, let alone if they’re opened. Chasing unpaid invoices, reconciling delivery queries, or proving compliance becomes harder when there’s no evidence of receipt.

The Lasernet Approach: Email Tracking and Receipts

Lasernet adds built-in email tracking with read receipts. Every email is logged, showing when a message is delivered and when the attachment is opened. This creates an auditable trail, helping finance, operations, and compliance teams prove delivery and identify follow-ups instantly.

Why It Matters

The benefits are clear:
  • Accountability: evidence of delivery and opening provides peace of mind.
  • Accuracy: rules ensure the right documents reach the right recipient.
  • Efficiency: teams know exactly when to follow up, avoiding wasted time.

Visibility Where It Matters

With email tracking, Lasernet ensures documents don’t just leave your system - you know when they’re seen.

Want to see what Lasernet can do for you? Fill out the form below to learn more or book a demo. Additionally, you can read more about the latest features in version 7.2 of Lasernet’s Finance & Operations connector to see how they strengthen document control, compliance, and efficiency.