Formpipe AI Suite

AI the public sector can trust

The next step towards faster, better service in municipalities, regions and government agencies – with AI built for the public sector.

Book a demo Meet the assistants

AI assistants at every step of case management

Every step of case management makes different demands – on the registrar, the case officer and whoever prepares the decision.

That’s why, instead of a general AI chat on the side of your systems, we have developed modular, role-based assistants that give the right support to the right role, when it’s needed.

The AI assistants always work from your organisation’s own information, show where the material comes from and follow our framework for responsible AI.

Behind them are more than 20 years of experience in information management for over 400 municipalities, regions and government agencies.

What the assistants deliver

  • faster answers for citizens
  • more complete decision support
  • more time for complex assessments
  • relieves workload without replacing human expertise
  • full control over your information

Our approach to responsible AI

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Data controll

Processing takes place primarily within Sweden/EU and complies with applicable regulations.

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Traceability

Responses are based on your organisation's own information sources, with source references.

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Clear accountability

Full control over permissions and access via federated authentication.

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Confidentiality and protection

Developed for sensitive data with PII protection, encryption and audit logs.

Meet the assistants 

Each assistant has its own task in the case chain. It’s accessed through a chat window in the systems your staff already use, and adapts its support to the case in front of them. 

Three Knowledge Assistant Cards
Source-backed answers

Knowledge Assistant

Role-specific answers from approved manuals, guidelines, policies and other sources, always with references to where the answer comes from.

Registration

Registration Assistant

Support for registering, checking, screening, structuring and classifying incoming documents.

Overview and decision support

Case Assistant

Support for records registration and case management, with summaries, overviews and decision support.

Our framework for responsible AI

All assistants are built on the Knowledge Hub – a shared foundation that governs which sources the AI may use, how answers are adapted to each role and what is logged. The framework is built on four areas 
Eco

Data control

Data is processed primarily within Sweden and the EU, from sources you choose yourselves. 

Search

Traceability

Every answer shows its sources, can be reviewed afterwards and is labelled as AI-generated. 

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Clear division of responsibility

The AI produces material and suggestions, but decisions are always made by people. 

Secure

Confidentiality and protection

Permissions follow your systems, with encryption, PII protection and logging. 

What it can look like in practice

English Document Interface With Orange Accents And Purple Text

Registered correctly from the start

When a document comes in, it needs to be registered correctly straight away – with the right case type, the right classification and a check for personal data and confidential information. This is often time-consuming manual work.

The Registration Assistant can, for example:

  • suggest case type and classification
  • flag personal data and information that may be subject to confidentiality
  • structure the document and suggest metadata
  • check that everything needed is included

Faster registration and fewer errors – the registrar always reviews and confirms.

A quick overview of new cases

When a new case comes in, the case officer needs a quick overview: What is relevant? What is missing? How should the case be prioritised?

With the Case Assistant you can, for example, get:

  • automatic summaries of incoming documents
  • identification of key facts and key concepts
  • suggestions for what may need to be supplemented
  • a faster start on the initial assessment

Less time is spent interpreting and searching for information, and more time can be devoted to qualified assessments.

Case Assistant Interface With English Labels

Questions about AI in case management 

Can municipalities and government agencies use AI in case management?

Yes, provided the AI meets the requirements for data control, traceability and confidentiality. Our assistants are built into the case and document management systems you already use, data is processed primarily within Sweden and the EU, and permissions follow your existing systems. 
How can AI help registrars and records officers?

The Registration Assistant supports registering, checking, screening, structuring and classifying incoming documents. The Case Assistant supports case registration and case management with summaries, overviews and guidance. Staff always review and confirm. 
Can AI make decisions in a case?

No. The assistants produce material and suggestions. Decisions are always made by a member of staff, and the AI’s contributions are logged and can be reviewed afterwards. 
Is AI-generated text an official document?

This has not yet been clarified and is being examined by a government inquiry. That’s why AI-generated content is clearly labelled and everything is logged, so you can account for what the AI has contributed in each case. 
Where is the information processed when we use AI?

Data is processed primarily within Sweden and the EU. You decide which information sources the AI may use, and permissions follow the systems you already have. 
Do we have to use all the assistants?

No. The assistants can be introduced one at a time, so you can start where the need is greatest – in registration, for example – and add more when you’re ready. They all follow the same framework and work together in the same case chain. 
What is the difference between Formpipe’s AI assistants and a general AI chat?

Unlike a general AI chat, Formpipe’s AI assistants always base their answers on your organisation’s own data and documents, and every answer references its source so it can be verified. Access is role-based, so each employee only sees what they are authorised to see, and personal data is masked in accordance with GDPR. Everything is built into the systems you already use, with full logging and traceability. 
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