Formpipe's all-inclusive banking solution helps Metro Bank uphold its commitment to providing excellent customer service.
A key factor in Metro Bank’s promise to open in-store accounts in 15 minutes lies with Autoform DM’s ability to link customer signatures, photographs and documents to the Temenos Transact Single Customer View and Lasernet's ability to generate personalised customer documents instantly.
In addition, Autoform DM provides fast access to documents, allowing Metro Bank to instantly supply copy statements to customers and resolve any queries as they arise.
The huge success of their fast account opening has certainly created press headlines. Still, more importantly, industry analysts suggest that it is a critical factor in attracting thousands of new customers in the first few months of the launch. Indeed, when testing the account opening service banking customer service analysts, KeyData, said that it was “the best that they have ever encountered”.
Additionally, as Formpipe's banking solution is pre-configured to work with Temenos Transact out of the box, the account opening process can be swiftly rolled out to new stores to support Metro Bank’s expansion plan of 200 stores by 2020.
Temenos integration
Output management, scanning and archiving solution that integrates with Temenos Transact.
Provides real-time customer view
Metro Bank can provide customer photograph, signature and document views directly from Temenos Transact in real-time.
Fast implementation
The solution was swiftly implemented, without customisation, to minimise start-up costs and to meet Metro Bank's planned rapid expansion.
Document views linked to SCV leads to faster resolution of customer queries
The dynamic links between Autoform DM and Temenos Transact SCV also underpin another of Metro Bank's customer service initiatives: the ability for any member of staff, at any store, to resolve a customer query on any product.
Autoform DM automatically archives a copy of every document and creates links to the document image in the SCV. This means that a customer can walk into, or phone, any Metro Bank store and a copy statement can be emailed or printed out almost before the customer has finished voicing their request. "Customers are quite rightly impressed" says David Gould at Metro Bank.
Reproducible and scalable for new Stores
Another reason for selecting Formpipe's all-inclusive banking solution is that it integrates perfectly with Temenos Transact, attaining full certification for use in banks across the world.
Metro Bank recognised that it could not afford a lengthy customisation programme which would increase the start-up costs of the bank. With a planned rapid expansion in the number of Metro Bank stores, it was essential that the solution could be quickly replicated for each new location. David Gould, at Metro Bank, notes:
“It is the ultimate test of the robustness of the integration of Formpipe with Temenos Transact, that every new store implementation has been virtually ‘copy and paste’ and pays testimony to the effort that both companies have put in. Indeed, it has been a major contributing factor to the success of the UK Metro Bank launch.”