"Everyone has gained from the implementation, from senior management focused on operational efficiency to the users that want something that makes their daily task list simpler."
Industry
Access Control, Mobility Management
Location
Grödig, Austria
Lasernet gives SKIDATA easy access to better output management for Dynamics AX
The international company SKIDATA is based in Austria and specialises in access and revenue management solutions for areas such as airports, shopping centres, ski regions and leisure facilities.
SKIDATA gave Lasernet an access-all-areas pass to improve the way its output generators affected change to everything from invoices to postage labels, and its output is now up to 75% faster down the slopes to success.
Increased Efficieny
SKIDATA has increased its efficiency by spending up to 75% less time on output management
Easy to Use
Smart WYSIWYG functionality, and the users can implement even quite complex changes themselves
Great Flexibility
Lasernet’s flexibility has helped SKIDATA share workloads and reduce pressure across the company
The tipping point
"We changed our mind a few months later when subsidiaries had created around 30 change requests for updates and changes to our existing SSRS reports."
Alexander continues: "Things like additional fields in the invoice document, changes of header data within the packing slip and so on. Users couldn’t make changes using the standard editor so we had to rely on two developers to try to fulfil the requests as quickly as possible. But with even simple changes taking at least half a day, resulting in large XML files and needing the servers to be restarted every time, it took three months to clear the backlog."
"After finalising the existing requests we agreed we had to find an alternative, more effective, solution and spoke to SYCOR and returned to Lasernet. We knew it could be deployed across our AX environment and had seen and liked the WYSIWYG functionality when we looked at it. When we found that users could implement even quite complex changes themselves, without the need to wait for the developers, it made the decision very easy."
What enabled it?
There are now 100 SKIDATA users working with the new system, with this number doubling or even tripling in the coming months as the company deploys existing reports to its subsidiaries throughout the rest of 2016.
Since implementing Lasernet, SKIDATA says it is benefiting from spending up to 75% less time on output management, with simple things like shipping label amendments being deployed in under two hours with a near 100% accuracy rate. This has made a substantial impact on the business, as Alexander confirms:
"We now have the ability to share the immediate workload and resources of ERP consultants and key users to reduce pressure, with the vast amount of document distribution channels offered and supported by Lasernet making it very flexible to our requirements. Everyone has gained from the implementation, from senior management focused on operational efficiency to the users that want something that makes their daily task list simpler."
