Steel Warehouse's Customer Experience Transformation
By integrating Formpipe's range of solutions, Steel Warehouse has made remarkable strides in document management and automation.
Hear Michele Spain reveal how Lasernet and Autoform DM have empowered Steel Warehouse to uphold its commitment to delivering customer-focused services, while effectively managing the growing complexity of its operations.
Just fill out the form below for instant access to this exclusive 53-minute video recorded LIVE at Community Summit 2024 in San Antonio, USA on the 15th of October 2024.
About Steel Warehouse
Steel Warehouse is a family-owned, leading steel processing and service centre, known for its comprehensive distribution, shipping, and processing capabilities. With expertise in handling slit coil, sheet, plate, and cold-rolled steel, Steel Warehouse provides high-quality products tailored to meet diverse customer requirements.
Operating from 12 locations worldwide, Steel Warehouse excels in delivering precision across surface, dimension, grade, and flatness specifications. With over 75 years of experience, the company has earned a strong reputation for integrity and exceptional customer service, making it a trusted partner in the steel industry.
Committed to continuous innovation and growth, Steel Warehouse remains focused on helping customers achieve their goals by providing dependable, cutting-edge solutions.
About Michelle Spain
Michelle brings forth over 20 years of extensive experience in customer and end user-facing roles within Technology partner and direct customer environments. Proficient in managing high-priority customer concerns, including media and BBB complaints, Michelle is deeply committed to delivering an exceptional white-glove experience. Michelle takes great pride in ensuring that customers consistently receive top-tier support.
Michelle's journey with Lasernet commenced with a role in AX finance consulting, part of project teams working in AX2012 and D365 F&O. Gradually this evolved into specializing in the Lasernet Developer's Form Editor and the Lasernet AX Connector. This role allowed her to support many businesses in various industries with Lasernet - implementing transformative solutions tailored to address complex business requirements.
Serving as a Business Systems Analyst on the IT team of Steel Warehouse, Michelle is an integral part of the Applications team responsible for implementing D365 F&O across the organization.
About David Little
David boasts an impressive career spanning over 20 years in output and document management, with more than 15 of those years dedicated to his role at Formpipe. His deep-rooted expertise enables him to understand the challenges faced by customers and to provide tailored solutions that deliver real value. As a trusted advisor, David specialises in Lasernet, an all-encompassing platform that simplifies and enhances document design, generation, distribution, and archiving.