AI Chat and Knowledge Hub

Give your employees quick access to your organisation's collective knowledge through a secure AI chat. A smart support tool that simplifies onboarding, improves quality, and frees up time in their day-to-day work.

The right knowledge – secure and accessible via AI chat

AI Chat and Knowledge Hub were developed in close collaboration with the public sector and tailored to its high standards. Together, they provide employees with secure, role-based access to the organisation's collective knowledge – seamlessly integrated into Platina and W3D3.

 

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Role-based access

Role-based access

Searches only approved content based on the user's permissions.

Contextual responses

Contextual responses

Provides relevant answers based on the user's context.
Secure

Data protection compliance

Designed for secure data management in accordance with applicable regulations.

How AI delivers tangible benefits in the public sector

Safe and traceable

Secure and legally sound knowledge in everyday work

With our AI chat and knowledge hub, both new and experienced employees gain quick access to accurate and up-to-date information – directly from your own policy documents. This ensures a smooth onboarding process and strengthens legal compliance, equal treatment and sound decision-making in day-to-day work.

Reduces the workload on key roles and increases efficiency

The AI chat answers frequently asked questions and provides guidance on working methods, guidelines and processes. This reduces the risk of errors, frees up time for key personnel and makes case handling more efficient – without compromising on quality.

Reduces the workload on key roles and increases efficiency
An integrated and sustainable solution that grows with you

An integrated and sustainable solution that grows with you

The solution is seamlessly integrated into our case and document management systems Platina and W3D3, and becomes a natural part of daily work. A scalable, long-term knowledge support system that adapts to the user's role and evolves in step with the organisation's needs.

For us, AI is about making everyday life easier and safer for both customers and citizens. It’s a way to enhance quality and regulatory compliance and create more efficient work processes, without compromising safety.

Mats Kaludjercic Bergman, VP of Product, Formpipe