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Formpipe, inc.
1200 US Highway 22 E Suite 2000
Bridgewater, NJ 08807
Tel : +1 908 200 7937

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17 August 2022 News ERP Solutions Document Management Dynamics 365 Private Sector Podcast

How to Effectively Optimise Software Implementation Services & Projects

What are the themes, trends and latest happenings within the software implementation space? We discuss all this and more with a leading industry expert in the latest episode of Beyond the Document.

‘Beyond the Document’ is Formpipe’s monthly podcast which lifts the lid on Output, Document and Customer Communications Management. Each month, a special guest joins us to discuss a hot topic within EDMS, as well as the wider tech and fintech space.

This episode is no different. Read on to see a breakdown of what you can expect.

Who is on the show?

Formpipe’s Head of Customer Success, Ben Saxton, is joined by Richard Hughes who is Partner Strategy Director for Seer365. He’s been working with Microsoft Dynamics for 19 years, and partners with businesses globally to create impactful enterprise solutions.

Since joining Microsoft in 2002, he’s seen a monumental amount of change across the industry, which he benevolently shares with us on the episode.

What topics are discussed?

Resource constraints – Microsoft Dynamics is currently growing at a rate of 35% quarter on quarter. As a result, the conversation is shifting to building more efficiency in the way Dynamics is sold and implemented. How can this be done and why could standardisation & automation help?

Remote working – post-pandemic, many companies have moved to a remote-first style of working. Richard discusses the spotlight on delivering implementations without physically being there on-site.

Bespoke solutions vs standardisation – how have things changed over the past 20 years from choosing a tailored solution to a standardised one and what are the benefits?

Independent software vendors – the importance of choosing the right ISV’s, particularly when working in a global market, to gather the right knowledge and solution.

CSR & environmental impact – how software, when used correctly, can help us reap great rewards for our planet. Richard shares he helped a client save over 100 tons of CO2 from just one tool, and explains why sustainability should be part of every company’s core ethos.

Partner eco systems – many businesses are now embracing a more collaborative style of working and choosing ‘the best in breed’ when it comes to partners and third parties. Richard discusses how and why he chooses partners he trusts, with a positive reputation & online presence.

Low-code to no-code – Richard shares how many companies are now choosing to build their own applications and why the attitude is becoming ‘something you grow is better than something you buy’.

Retaining employee culture – with the move to remote/hybrid styles of working, how is the pendulum shifting towards creating an online environment which still retains a sense of belonging and a positive employee experience?


Back in 2002 when Richard first started at Microsoft, how long would a business typically stick to the same bespoke system?

  1. 2-5 years
  2. 4-7 years
  3. 7-10 years

To listen to the episode, head to Apple Podcasts, Spotify, or simply press play at the top of this article.