Overview
Manufacturing is not easy – keeping costs low and efficiency high, all while maintaining world class customer experience can be a challenge.
Modern ERP systems offer supply chain management, but they don’t have robust customer engagement tools to drive the business side of your operations.
The Lasernet platform offers out of the box, embedded capabilities, that extend your current ERP system to deliver a world class customer experience.
Lasernet streamlines data from your customer experience and sales processes to your supply chain management systems, from quote to shipping, and everything in between.
Quotes, Customer Documents, & Reporting
How a customer engages with you during the sales process directly impacts their propensity to buy your products. Lasernet delivers a seamless customer experience by unlocking sales, order, finance, product, and customer data to:
- Aggregate, collect, and deliver customer-specific data in real time to deliver highly customized quotes, data-rich order confirmations, and graphical sales reports without needing an outage.
- Extend branding capabilities, customized sales documents can be easily configured to your specific brand with a native drag-and-drop editor that doesn’t rely on additional document editing tools.
- Deliver your modern sales process materials through print, digital, e-commerce, and Amazon marketplace interfaces.
- Compile all your customers data into one place to archive and deliver end-to-end documentation from sales quote to shipping and delivery documents.
Warehouse, Labeling, & Order Fulfillment
Warehouse and goods management can be tricky enough – never mind managing the different international shipping requirements, labelling protocols, and data documentation you need to keep your business moving smoothly. Lasernet helps manage and streamline these operations directly from your ERP system to:
- Automatically generate order-specific pick lists with warehouse details, material specs, and special shipping instructions (ie cold chain requirements).
- Generate, archive, customize and report out on labels for each item within your warehouse, distribution centers, or forward shipping locations – including kitting requirements and batch specifications.
- Easily combine product spec sheets, sales documents, and material handling slips into one consolidated packing slip for your customer, shipping carrier, or your internal team– including data like MSDS, technical drawings, CAD files, or project-specific quotes.
- Convert your shipping documents to comply with international trade and e-invoicing regulations to streamline customs compliance.
Customer Engagement Tools
Moving data between your ERP and CRM tools is not easy and often requires a lot of custom integrations, coding, and APIs. Lasernet was designed to build an orchestration layer between these two systems to help simplify and optimize data transfer. Some key customer engagement functionality Lasernet offers are:
- Embedded customer emailing tool to deliver customer-specific emails with archived email and order content – including the capability to use your own branding and add in marketing materials and coupons.
- Data management to archive, store, and search current and historical customer documents, data, and orders.
- Build reports and contextualize account-specific data including usage reports, order/sales volumes, and customer history to deliver valuable business and account insights.
- Rules based triggers send emails or documents to customers when certain parts of the sales process are activated.
Finance & Invoices
Your ERP system manages most of your invoice and payments accounting but can fall flat when it comes to editing and making those documents ready for prime time. Lasernet extends the capabilities of your system to automagically:
- Build branded, compelling invoices that include graphs or consumption data, quotes, vouchers, QR codes, and additional marketing items.
- Translate and input sales order data from various order-intake portals accepting formats such as: CSV, JSON, XML, and raw test data formats.
- Streamline and build rules to audit input data to avoid erroneous, incomplete, or duplicate entries entering your ERP system from PDF, paper, XML, or EDI formats.
- Scan, catalog, and save supplier invoice and non-invoice documentation into your system such as labels, RFQ documents, order files, delivery notes, and shipping documentation.
Dynamic Marketing Capabilities
Does your parts catalog change depending on current batch specifications? Do you often need to adjust your order forms based on available items within your warehouse? Or do you sell customizable products that change by season or customer project? Don’t worry – we’ve got you.
Lasernet can wrap and extend around your ERP system to deliver real time, dynamic catalogs you can use through any digital ordering platform. Oh – and we can localize it across to global languages including Multibyte characters including Arabic as well as Chinese, Cyrillic, and right to left languages.
Simplifying Complexity - Cross Manufacturing's Reporting Success with Lasernet
Learn how Cross Manufacturing utilised the power of Lasernet to pull in data from multiple sources to simplify and streamline their document and reporting requirements.
Read more about the products that are part of our manufacturing solution:
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Contact us if you want more information about our products & what they can do for you & your organisation.
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